Refund & Cancellation Policy – Dayspring Heart Care

This policy outlines the terms under which DAYS SPRING HEARTCARE AND SUPPORT FOUNDATION processes refunds and cancellations for donations and paid programs, including training courses, workshops, and events.

1. Donations

Donations made to the Foundation are non‑refundable. Once a donation has been processed, it is considered a final and voluntary contribution to our charitable mission. We rely on your generosity to support cardiac patients, train medical professionals, and run our community health programs.

Exceptions may only be made in cases of a proven technical error (for example, a duplicate transaction or an incorrect amount charged due to a system fault). Any refund request must be submitted within 7 days of the transaction and will be investigated on a case‑by‑case basis. If a refund is approved, the amount will be returned using the original payment method within 14 business days.

2. Paid Training Courses, Workshops, and Events

From time to time, the Foundation may offer training courses, workshops, or other events that require a registration fee. The cancellation and refund terms for such programs are as follows:

                Cancellation by the Participant:
                More than 14 days before the start date: Full refund of the registration fee, minus any administrative costs (not exceeding 10% of the fee).
7–14 days before the start date: 50% refund of the registration fee.
Less than 7 days before the start date: No refund will be issued. However, the participant may transfer their registration to another eligible person at no extra cost, provided the Foundation is notified at least 48 hours before the program begins.

            

Cancellation or Rescheduling by the Foundation:
If the Foundation cancels or postpones a training course, workshop, or event due to unforeseen circumstances (e.g., instructor unavailability, insufficient enrollment, or force majeure), registered participants will be notified promptly and offered the choice of:

A full refund of the registration fee, or
Transfer of registration to a rescheduled date or an equivalent program.

Refund Request Process:
All refund requests must be made in writing (email accepted) to dayspringheartcare@gmail.com and include the participant’s name, program title, date of registration, and transaction reference. Refunds will be processed within 14 business days after approval.

3. General Provisions

The Foundation reserves the right to review and amend this Refund and Cancellation Policy at any time. Changes will be posted on this page.
If you have questions about a specific transaction or training registration, please contact us at the email above or call +234 807 986 4098.